Customer Service

 

BUCKS PARTY SHOP SECURE PAYMENT OPTIONS

Buckspartyshop.com.au is 100% safe and secure for online payments.  All your payment details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is said to take at least one trillion years to break.  We would never compromise our customers and their private Financial Information hence using only the securest encryption possible.

Credit Card (MasterCard, Visa & AMEX)
Bucks Party shop accepts most Credit Cards (MasterCard, Visa and AMEX)  and does not charge any extra surcharge to use any of the above mentioned cards.  Credit Card payments are processed through the secure eWAY Payment System.  Payment is taken at the time of order and an order confirmation and payment receipt is emailed to the email address you provide on your order.

PayPal
Bucks Party Shop accepts PayPal Payments.  You can pay from the funds in your PayPal account or if you don’t have a PayPal account you can pay as a PayPal guest using Credit Card information.  Any payment made using PayPal will receive a receipt for your payment issued by PayPal.

Bank Deposit
Bucks Party Shop allows payment to be transferred to our Bank account.  Our Bank Account details are shown up on completion of your order and also on the order confirmation page.  Please note we cannot send orders paid by ‘Bank Deposit’ out until payment has cleared/ reached our account which can take up to two Business days.  We appreciate payment within 72hrs to guarantee stock.  Non-payment within this time will result in the cancellation of the order.


Phone Orders
We accept orders over the phone.  If you would like to make a phone order please call our Customer Service Team on 03 9018 6658.  Please note we only accept Credit Card payment for Phone orders. If you have a general enquiry please email hello@buckspartyshop.com.au
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SHIPPING & DELIVERY

Bucks Party Shop has various shipping options to suit everyone’s needs.  We pride ourselves on quick delivery and great Customer Service.We know most people like there orders immediately so we dispatch orders daily so you can have your goodies sooner. We guarantee all orders will be dispatched within 24hrs of payment received.  Please note we do not ship orders on weekends and Public Holidays due to Postal Carries not operating on those days.


All orders placed with buckspartyshop.com.au will be sent with a Tracking Number so you can track your order online and know where it is at all times.

Although we guarantee our speedy dispatch time, it is up to you, the customer, to allow enough delivery time to ensure your order arrives in time.  We cannot control carriers or any unforeseen delays associated with them (trust us we wish we could! But no one can!)  We are unable to refund your order if your order does not arrive in time for your special occasion, due to you, the customer, not allowing sufficient postage time.  As we mention above, we use the quickest and safest shipping carriers with consignment numbers so you can have your products sooner.

 

SHIPPING OPTIONS
Bucks Party Shop offers three shipping options for you to choose from.  We ship to anywhere in Australia and also offer International Delivery to many Countries.


Within Australia

 

  1. Free Shipping - Australian orders of $50 or more
  2. Standard Flat rate shipping fee (order as much as you like) –             $7.95 AUD*
  3. Express Flat rate shipping fee (order as much as you like) –              $12.95 AUD*

New Zealand Orders - Flat rate shipping fee (order as much as you like) - Standard $20.00 AUD*

International (anywhere except Australia and New Zealand) - Flat rate shipping fee – Standard $30.00 AUD*

*Please note for exceptionally large orders including wholesale shipments (within Australia and International) an additional shipping fee may apply.  Bucks Part Shop will let you know if for some reason your order falls outside our general shipping terms.

Free Shipping

Bucks Party Shop 

will ship FREE to any Australian destination on all orders of $60AUD or more.  Our FREE SHIPPING option is shipped through our standard regular service.  We send all STANDARD  orders through Australia Posts Letter or eParcel service, Toll and local couriers which can take approx. 1 - 7 Business Days for delivery depending on your location (i.e. regional towns will take longer to deliver to than metro).


How do I take advantage of FREE shipping

1.        Proceed to checkout with at least $50 AUD of items in your Shopping Cart.
2.        Ship your items to a single Australian address.
3.        Select free shipping as your shipping speed.
4.        Place your order, and enjoy the free shipping!

Once your items ship, your order will usually be delivered within 1-7 business days.  Depending on your location you may receive as early as the same day your order is placed or longer than the usual time frame if there are any unforeseen delays with the carrier.   All orders are dispatched within 24hrs so you will have your goodies sooner.

Flat Rate STANDARD shipping fees (Australia)
For all orders within Australia (less than $50AUD) will be shipped for a flat rate fee of $6.95 AUD.  For this option we use Australia Post/ eParcel, Toll or Courier Service which can take approx 1 - 7 business days for delivery depending on your location sometimes longer if there are unforseen carrier delays or rural areas (i.e. regional and rural towns will take longer to deliver to than metro).  To take advantage of this option, just select STANDARD delivery in the shipping speed section of checkout. Easy!


Flat Rate EXPRESS shipping fees (Australia only)

If you need your goodies urgently we also have an Express Post Shipping option which takes between 1 - 2 Business days from dispatch if your postcode is part of the Express Post Network and carriers deliver in their stated timeframes. You must ensure your postcode is part of Australia Posts Express Network to take advantage of our Express Post Shipping Service http://auspost.com.au/parcels-mail/delivery-areas.html.

 

All Express Post orders are sent using Australia Post eParcel EXPRESS, Local Courier or Toll IPEC Express.   Please remember overnight delivery after dispatch time is Australia Post and Couriers’ guarantees and not ours, our guarantee is our dispatch time as this is something we can control.  It is best to allow 24-72hrs delivery time for Express orders so you are not left disappointed if your parcel does not arrive in time for your special occasion.  We can control our dispatch time but unfortunately cannot control carrier delays.


All orders are shipped from our Bucks Party Warehouse in Sydney, NSW while our Bucks Party Shop Head Office is in Melbourne, Australia.  We can be contacted at anytime through our Contact Us page.
INTERNATIONAL SHIPPING

We ship to countries worldwide for a flat rate shipping fee of $30 AUD (New Zealand - $20 AUD).  Please note this is the standard Airmail service and can take from up to 2 – 10 working days for delivery.

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Unfortunately Bucks Party Shop cannot control Customs or Quarantine as it is a legal requirement for every country to go through this process.

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from buckspartyshop.com.au, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Bucks Party Shop ships to the following countries*:

USA
Canada 
Europe
Asia & Pacific


BUYER GUARANTEE

Bucks Party Shop will allow goods be returned if they are deemed faulty; are damaged in transit, or incorrectly shipped by our warehouse.   We pride ourselves on the quality, originality and value of each product. Every item has been sealed with the Bucks Party Shop  quality stamp of approval. With this in mind we want you to love our products as much as we loved creating them for you. We encourage you to review our products and terms carefully before buying and if you still have questions, please email us at hello@buckspartyshop.com.au

 

We take great care of our goods and packaging so we certainly hope that you never receive a faulty product from us. If for some reason you have received damaged products, please email hello@buckspartyshop.com.au within 48hrs of receiving the item to obtain a return merchandise authorisation (RMA) number.

 

For items damaged through transit, we will refund the full amount of your purchase (excluding return shipping back to us unless we have agreed otherwise) or send a replacement, as long as you do the following:

 

Return the item to us, in the same 'brand new' condition as you received it, complete with all packaging and within 10 business days after issue of the RMA number.

 

We regret that we cannot authorise the return of an item that is not in its 'brand new' and packaged condition.

 

We are confident you will LOVE our products!

 

Please don’t forget we are unable to refund your order if you Change your Mind or if your order does not arrive in time for your special occasion, due to you, the customer, not allowing sufficient postage time. We can guarantee dispatch time but unfortunately cannot control postal carriers and unforeseen delays.

 


SECURITY
All your payment details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is said to take at least one trillion years to break.  We would never compromise our customers and their private Financial Information hence using only the securest encryption possible.We process all credit card payments securely (you’ll notice the padlock icon in your browser when submitting your payment for an order), and also offer the convenience and security of PayPal. For those still not comfortable with paying online - not a problem, we also offer Bank Deposit, which allows you to pay directly for orders using our account details which are disclosed at checkout and you can always pay over the phone as we accept phone orders too!

PRIVACY
Bucks Party Shop takes great measures to keep your information Private and Secure. We are bound by and comply with the National Privacy Principles as provided in the Federal Privacy Act 1988.  

Collecting Personal Information about You
We only collect personal information that is necessary for us to conduct our business as an online provider of goods.  The personal information we collect will include information you provide to us when you place an order for the purchase of a good we supply. 
The only personal information that we collect about you when you use our website is what you tell us about yourself, for example, when you complete an online form when placing an order, or information you provide to us when you send us an email.It is important to note that Bucks Party Shop does not store any card numbers/ financial information supplied by our customers when placing an order.


Using and Disclosing Your Personal Information
Please be assured we will not disclose information about you unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.
We may also use your personal information to provide you with information about other services offered by us. However, the only information that you must provide is your name and payment details (where applicable). If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request.
We do not engage in unsolicited telephone or email marketing. In particular, if you are contacted by telephone by an individual or organisation claiming to represent Bucks Party Shop - do not purchase from them as we have a strict policy against this type of marketing.

Securing and Storing Your Personal Information 
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration.
In our business, personal information may be stored both electronically (on our computer system) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. Likewise, we take all necessary measures to ensure the security of hard-copy information.
For more information
If you would like more information about our Privacy Policy please:
Email us here
Post
: The Privacy Officer, PO Box 409, Prahran Victoria Australia 3181
Changes to our Privacy Policy
From time to time it may be necessary for us to revise our privacy policy. Any changes will be in accordance with the Privacy Act 1988 and the National Privacy Principles. We may notify you about changes to this privacy policy by posting an updated version on our website www.buckspartyshop.com.au
If you require any further information about the Privacy Act 1988 and the National Privacy Principles; you can visit the Federal Privacy Commissioner's website at www.privacy.gov.au